Frequently Asked Questions

GENERAL QUESTIONS

  • Check in is at 4 PM and check out is by 11 AM.

  • Early check-in and late check-out requests are accommodated based on availability.

  • Our Front Desk and Lobby are open 24/7.

  • We have designated smoking areas across our property. Please ask the Front Desk for further details.

  • Absolutely. We offer free WIFI for all of our guests.

  • Our Front Desk is happy to securely store your luggage for you.

  • We’re happy to receive and securely hold packages for registered guests.

  • We welcome photo and video shoots at The Red Lion Inn with prior approval. To ensure the best experience for all guests, arrangements must be made in advance through our marketing and operations team. Fees and location access may vary depending on the scope of the shoot.

  • We don’t currently offer a rewards program, but we’re always exploring new and creative ways to recognize and welcome back our most loyal guests. For specific inquiries, please contact info@redlioninn.com

  • Our Front Desk can be reached at 413-298-5545

ROOMS/RESERVATIONS

  • A nightly preservation fee helps us care for our centuries-old inn and continue important restoration work. To learn more about our Preservation Program, click here. For guests bringing their furry companions, additional pet fees apply.

  • Please visit https://www.redlioninn.com/stay for an overview on all of our various accommodations or call our Reservations Team at 413-298-5545 and they can assist you.

  • Yes, all rooms have private restrooms.

  • We offer Pack-N-Play’s for children. Please let the Front Desk know if you need a Pack-N-Play during your stay and we will happily bring it to your room for you.

  • Yes. Accessible bathrooms are available throughout the property, including in our public areas and in select guest rooms that are designed to meet accessibility needs. If you require a specific room type or additional accommodations, our team is happy to assist with arranging the best option for your stay.

  • Yes. Please call our Reservations Team at 413-298-5545 for further details.

  • Yes. Please call our Reservations Team at 413-298-5545 for further details.

  • We charge the first night’s room and tax at the time of reservation. This becomes your deposit.

    January 1 - May 21: Cancellations must be made at least 48 hours before your arrival date.

    May 22 - December 31: Cancellations must be made at least 7 days before your arrival date.

  • Simply mention that you have a gift certificate in the “Special Request” section when making your reservation. There’s no need to enter the certificate number or PIN—just be sure to bring it with you to present at check-in. No deposit will be charged, as your reservation will be secured with your certificate.

  • If your gift card is white, give us a call and we’ll be happy to check the balance for you. Only red gift cards can be entered online to view your balance. You can check your balance at https://redlioninn.egiftify.com/checkbalance

  • Please call the Front Desk at 413-298-5545.

  • Guests departing before their scheduled checkout date will be responsible for the full amount of the original reservation plus any applicable fees. To avoid any charges for early departures, we kindly request that guests provide 7 days’ notice of any changes to their reservation dates.

  • Yes, we require a form of identification at check-in.

  • Guests must be 18 years old to reserve and check into a room.

  • Yes, we have connecting rooms available. They are available upon request and based on availability. Please call our Reservations Team at 413-298-5545.

  • The Red Lion Inn offers two elevators for guest convenience and accessibility: a modern, self-service elevator located in the rear of the Inn, and our historic 1897 “birdcage” elevator, which is operated by our Front Desk staff. Please note that our Village Houses do not have elevators, but all buildings are no more than two stories tall, making them easily accessible for most guests.

GROUPS

  • Yes, we have a variety of meeting and event spaces available, as well as village houses perfect for groups. For more information, visit https://www.redlioninn.com/events

  • Kindly email our Director of Sales, Susan Beaudry at Susan.Beaudry@redlioninn.com

  • Yes, we offer a variety of group rates. For more information, kindly email our Director of Sales, Susan Beaudry at Susan.Beaudry@redlioninn.com

  • No, outside catering is not allowed.

AMENITIES

  • Yes, we have an on-site fitness center located in our O'Brien House. Please ask the Front Desk for assistace in accessing the fitness center.

  • We have a year-round, heated pool and hot tub available for guest use from 7AM to 10PM.

  • The pool and hot tub are open all year long from 7AM to 10PM everyday.

  • SEVEN salon.spa has partnered with The Red Lion Inn for over twenty years, providing luxurious, first-class spa services just around the corner. We’re now delighted to offer SEVEN’s award-winning massage services in our new fourth-floor mini spa. For inquiries and appointments, please call 413-298-1690 or to learn more click here.

  • We provide on-site laundry service for a nominal fee with a 24 turnaround time. Please ask the Front Desk upon check-in for details.

TRANSPORTATION

  • Please visit our Getting Here page.

  • The Red Lion Inn is located at the corner of Main Street (Route 102) and Elm Street in Stockbridge, Massachusetts.

  • Yes, we have free on-site parking for guests.

  • Currently, our electric car chargers are not available at this time. The closest charging station is the Red E Charging Station, located at Stockbridge Town Hall, 50 Main St in Stockbridge, Massachusetts.

  • Complimentary off-street parking is available behind The Red Lion Inn. Guests may access the parking lot from Elm Street, just south of the historic Firehouse, or from Route 7, just south of the Inn itself.

    Please note that the Town of Stockbridge enforces a winter parking ban from November 15 through March 15, during which street parking is not permitted between 1:00 AM and 6:00 AM.

  • Handicap parking is available just behind the Main Building, adjacent to the pool. Please check in with the Front Desk upon your arrival and we can direct you to the best spot according to your room location.

  • There are several transportation options available besides walking. Berkshire County offers a few local taxi services, though fares are calculated by the mile from the taxi’s point of origin and include the return mileage, which can make them more expensive than taxis in larger cities.

    Ride-share services such as Uber and Lyft are beginning to operate in the area, but availability may be limited.

    We also have a public bus system, known as the B Bus, which serves the region; however, it does not run on Sundays and service ends at 7:00 PM.

    If needed, car rental companies are available throughout the Berkshires and can be a convenient option for exploring the area at your own pace.

  • The Red Lion Inn is conveniently located near several major airports. We are approximately 2.5 hours from Logan International Airport in Boston, about 1 hour and 20 minutes from Bradley International Airport in Hartford, Connecticut, and just 1 hour from Albany International Airport in New York.

    For guests traveling by train, stations are available just over the border in Hudson, NY, and Wassaic, NY, both about an hour’s drive from the Inn. Driving services are available from these locations, and rental cars can be conveniently arranged in Hudson.

  • No, there is no valet service at the hotel.

FOOD & BEVERAGE

  • Yes, The Red Lion Inn offers several on-site dining options for every mood and occasion. Guests can enjoy classic and contemporary New England cuisine in the Main Dining Room, casual fare and small plates at Widow Bingham’s Tavern, or seasonal outdoor dining in our flower-filled Courtyard. For a truly unique evening experience, visit The Lion’s Den, our historic speakeasy featuring live music, handcrafted cocktails, and small plates. With breakfast, lunch, and dinner served daily, you can enjoy exceptional dining without ever having to leave the Inn.

  • Please visit our Dining Page for specific dining hours.

  • We always recommend reservations for either lunch or dinner. Reservations can be made by phone, online or at the reception area in front of our Main Dining Room. Please note that we do not take reservations for breakfast.

  • Kindly email our Director of Sales, Susan Beaudry at Susan.Beaudry@redlioninn.com

  • Yes, we are happy to accommodate most dietary restrictions whenever possible. We kindly ask that you call ahead to speak with a dining room manager or inform your server when you are seated, so our culinary team can take the best care of your needs.

  • Our dining rooms are casual. We encourage guests to feel comfortable while still being polished. Neat jeans, dresses, sweaters, blouses, and collared shirts are all perfectly appropriate. Some guests choose to dress up a bit for dinner, especially in the Main Dining Room, but there is no strict dress code.

  • While breakfast isn’t included in the standard room rate, complimentary coffee is available each morning at the Tavern bar to help you start your day. Join us for a full breakfast in the Main Dining Room, served Wednesday-Sunday from 7:30 to 10:00 AM. For added convenience, consider booking our Bed & Breakfast Package, which includes overnight accommodations and breakfast for two.

  • We currently don't provide room service.

PETS

  • Yes! We love our furry friends. We have a number of rooms and suites available. Please call our Reservations Team to inquire about the availability of these rooms. A $75 pet fee, per pet, per night, applies. Please view our pet policy here.

  • We do have pet-free rooms. Please call the Reservations Team to ensure the best accommodations for these rooms.

  • We have several convenient grassy areas located just steps from the Inn, making it easy and quick to take your pet outside.

  • No, we currently don’t offer pet sitting or dog walking services.

CONCIERGE

  • You can reserve any add on amenities by calling the Front Desk directly or booking through your pre-arrival email.

  • Absolutely. Our Front Desk team is happy to recommend the best local attractions, restaurants, and experiences based on your interests. From world-class cultural destinations like Tanglewood, the Norman Rockwell Museum, and Naumkeag, to scenic hikes, charming shops, and seasonal events, there is so much to explore in the Berkshires. Please visit https://www.redlioninn.com/the-neighborhood for some of our favorite spots.

PEOPLE ALSO ASK

  • Established in 1773, The Red Lion Inn is a storied landmark in the heart of Stockbridge, Massachusetts. Known for hosting presidents, poets, and iconic figures throughout its history, the Inn blends centuries of New England tradition with modern comfort. With its timeless charm, celebrated dining, and ties to Norman Rockwell’s “Stockbridge Main Street at Christmas,” it remains a beloved gathering place in the heart of the Berkshires.

  • The Red Lion Inn was established in 1773 - even before the United States!

  • The Red Lion Inn has been welcoming guests for over 250 years, so it’s no surprise that we’ve collected a few ghost stories along the way! While there is no official confirmation of any hauntings, some guests and staff have shared tales of unexplained sounds, flickering lights, or a feeling of friendly company in certain areas of the Inn. We like to think of them as part of our history and charm. Whether you believe in ghosts or not, staying here is always an experience filled with stories, tradition, and a little touch of mystery.

  • The Red Lion Inn is located in the heart of Stockbridge, Massachusetts, right in the scenic Berkshires. Nestled along Main Street, this historic inn is steps away from charming shops, art galleries, and cultural attractions, making it the perfect home base for exploring the best of the Berkshires.

  • The Red Lion Inn is 253 years old - even older than the United States of America! Learn more about our history here.

  • Cell service is generally available throughout the Inn, though signal strength can vary depending on your carrier and the location of your room due to the historic nature of the building. For the most reliable connection, we offer complimentary high-speed Wi-Fi throughout the property.

LOCAL ATTRACTIONS/EVENTS

  • There are plenty of great outdoor activities to enjoy in and around Stockbridge, MA, whatever the season. Visit our Outdoor Activities page for our recommendations.

  • The Berkshires offer many free activities, including scenic hiking trails, picturesque town walks, beautiful lakes and parks, historic Main Streets, seasonal outdoor concerts, farmers markets, and community festivals. Please ask our Front Desk staff about our favorite recommendations upon check-in.

  • Some of the best dining in the Berkshires can be found right here at The Red Lion Inn. Our Main Dining Room offers breakfast, lunch, and dinner with traditional and contemporary New England cuisine. Widow Bingham’s Tavern, our Olde English pub, serves lunch, dinner, and small plates in a relaxed setting, and The Courtyard provides seasonal outdoor dining in a beautiful, flower-filled garden atmosphere.

    Other local favorites include Main Street Café, Stockbridge Coffee & Tea, The Lost Lamb, and The Haven Café & Bakery for breakfast and casual bites. For dinner, we recommend Alta, Brava, Frankie’s, and Zinc in Lenox, all known for their excellent cuisine and inviting atmosphere.

  • The Berkshires are rich in art and history. Must-visit destinations include the Norman Rockwell Museum in Stockbridge, celebrating the life and work of the beloved American illustrator; Mass MoCA in North Adams, a vibrant hub for contemporary art; and The Clark Art Institute in Williamstown, offering a world-class fine art experience.

    For families, the Berkshire Museum in Pittsfield is a wonderful kid-friendly option, featuring hands-on science exhibits, animals, and interactive learning. Together, these museums offer a perfect mix of culture, creativity, and fun for all ages.

  • The Berkshires offer so many fun activities for families year-round. Visit the Berkshire Museum in Pittsfield for hands-on exhibits, animals, and interactive science displays, or explore the Norman Rockwell Museum, which is both engaging and kid-friendly.

    For outdoor adventures, enjoy hiking and picnicking at Pleasant Valley Wildlife Sanctuary, swimming or kayaking at Stockbridge Bowl, or visiting Bash Bish Falls. Families also love strolling through Naumkeag’s gardens and attending seasonal festivals and farmers markets.

    In the summer, Tanglewood offers family-friendly concerts and lawn seating for a magical outdoor music experience, and The Red Lion Inn’s outdoor pool is a favorite place to relax and play.

    In the winter, Ski Butternut is a popular destination for families, offering skiing, snowboarding, and tubing that are perfect for kids and beginners.

  • Discover boutique shops and artisan stores in downtown Stockbridge, unique home goods and antiques in Lenox, and handmade crafts in Great Barrington. Whether you’re hunting for local artwork, gourmet treats, or cozy Berkshires souvenirs, there’s something for everyone to take home.

  • Stockbridge hosts wonderful seasonal events throughout the year, including Stockbridge Main Street at Christmas, Winterlights at Naumkeag, the Naumkeag Pumpkin Show in the fall, spring flower festivals at Naumkeag, and summer concerts at nearby Tanglewood. Seasonal farmers markets, festivals, and cultural events add to the charm year-round. Visit The Berkshires page to discover more events.